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Redesigning Michigan's Food Assistance Program

A project dedicated to improving the usability and accessibility of EBT in Michigan

EBT Cards.png

My Role: 

Researcher,
Copy-editor

Timeline:

3 weeks

Background

1.3 million Michiganders rely on government assistance to afford groceries, spanning diverse ages, demographics, and abilities. As a team of seven, we analyzed Michigan's current food assistance process with the goal of addressing user challenges and enhancing its design. Our research revealed that food stamp users face numerous significant barriers in navigating and understanding the application process.

Despite the fact that
SNAP fraud accounts for only 1% of total benefits, it is frequently politicized and unfairly linked to marginalized communities, perpetuating harmful stereotypes.

Dismantling this idealogy, removing the social stigma attaches to using EBT, is one of our goals to improving the overrall experience for our users.


 

Research

After conducting 20+ user surveys on participants with EBT experience, results showed 3 key findings among our research.

 

👨🏽‍🍼

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